Give Your Skin The Care It Deserves
Dermatology Information for Your First Visit
At High Plains Dermatology Center in Amarillo, TX, our priority is giving you the highest-quality care possible. Patients from all over trust us to keep their skin, hair, and nails healthy and radiant. Call today for an appointment!
To make sure your visit goes as smoothly as possible, we encourage you to read these policies and fill out any necessary forms prior to your appointment.
Preparing For Your Appointment
In addition to our medical intake forms, we would like to remind you to bring or fax any pertinent medical records or recent tests to this appointment. We greatly appreciate your efforts!
- All patients should arrive 15 minutes before their appointment time.
- Please bring your current Insurance cards.
- All minors must be accompanied by a parent or legal guardian for their 1st appointment, with no exceptions. After their initial visit, you can discuss with their physician other options for future visits.
- If you are unable to keep your appointment, please call and cancel 24 hours in advance; otherwise, a $45 “no-show” fee will be charged.
Downloadable Forms
Our Office Policies
Insurance
The patient is responsible for providing High Plains Dermatology with the correct insurance information and obtaining any referrals required by their insurance company. Please bring photo identification & current insurance card to every visit.
The patient is responsible for responding promptly to requests from the insurance company to provide any additional information they may require. If this information is not provided and they do not pay us because of the delay, the account will become due and payable in full at that time. Contrary to common understanding, all procedures (e.g. freezing of warts, injections, skin biopsies) are considered surgical procedures by most insurance companies, so the fees for these services may apply to a separate surgical deductible, copayment or coinsurance. Skin tag removal is considered cosmetic and is not covered by insurance.
We accept most major insurance companies including, but not limited to, Medicare, United, BCBS, IMS, Aetna, Humana and City of Amarillo. We only accept some of the Medicare replacement plans. We do not accept CHIPS and Medicaid. Please call the office or check your insurance website to see if we are in-network.
Payment
All copayments and deductibles are due at the time of the office visit. Any remaining balance after the insurance has paid is the patient’s responsibility and is due upon receipt of the bill. If your account has a balance due, please plan to pay that balance before or at the time of an upcoming appointment. Patients without insurance coverage should be prepared to pay their visit balance of the date of the visit. We accept cash, checks, Visa, Mastercard, Discover and American Express. Our office charges a $30(plus tax) returned check fee. Past due accounts are turned over to a collection agency.
We use New Horizon Billing Service, if you have a question about your bill please call 806-355-9595.
Medical Records
Medical records can be obtained by the patient or sent to another office with the completion of a written request. A $25 fee may be charged for these records.
ADA Compliance Discrimination is against the law
High Plains Dermatology Center, PA complies with the applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR 92.101(a)(2). High Plains Dermatology Center, PA does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.
If you need reasonable modifications, appropriate auxiliary aids and services or language assistance services, contact the office manager. High Plains Dermatology Center, PA provides language assistance services or appropriate auxiliary aids and services free of charge in its health programs and activities, when necessary for compliance the section 1557.
If you believe that High Plains Dermatology Center, PA has failed to provide the services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex. You can file a grievance with: Office Manager, 4302 Wolflin Ave, Amarillo, TX 79106, Telephone (806)355-9866, Fax (806)355-4004. You can file a grievance in person, by mail or fax. If you need help filing a grievance, the office manager is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights, electronically through the Office for Civil Rights Complaints Portal, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence avenue SW, Room 509F HHH Building, Washington, DC 20201, Telephone (800)368-1019, TDD (822)537-7697
Click here to access complaint forms.
This notice is available in English, Spanish and Vietnamese at High Plains Dermatology Center, PA website: highplainsdermatology.com
Treatment of Minors
Minor patients must be accompanied by a Parent or Legal Guardian (proper documentation must be presented at time of initial visit) for their initial visit to review treatment options and to consent to the treatment care plan.
After minor patient’s initial visit, you can discuss with their physician other options for future appointments. If you designate a friend or family member to bring the minor patient after the initial visit, you will need to fill out our Minor Consent Form.
Pathology
We use Amarillo Pathology Group to read/prepare all of our biopsy specimens, you will receive a separate bill for those services. Please contact them directly at the number provided on their statement.
Missed Appointments & Cancellations
For cancellations please contact our office at least 24 hours prior to the scheduled appointment. We reserve the right to charge a $45 fee for late cancellations and missed appointments. A $100 non-refundable deposit is required for elective procedures.
HIPAA
All medical records are protected as required by law. Copies of our privacy policy are available at the office.
Prescriptions
Please bring a list of all medications the patient is taking (including prescription topical creams and over-the-counter creams or medicines) to each visit. If a 3-month supply is required, please inform the physician before they write the prescription. If you need a refill, please contact your pharmacy first and allow 48 hours for all refill requests
Collections Service Agreement
I authorize CBSA Collection to contact me via current and any future cellular phone number (s), email address(es) or wireless device(s) regarding my delinquent account(s) or debt I owe to High Plains Dermatology Center or to receive general information from High Plains Dermatology Center. I also authorize CBSA and its agents, representatives, and attorneys (including collection agencies) to use automated telephone dialing equipment, artificial or pre-recorded voice or text messages, and person calls and emails in their effort to contact me for purposes of collecting any portion of my account financial obligation which is past due. Furthermore, I understand I may withdraw my consent to call my cellular phone by submitting my request in writing to CBSA or its agents on behalf of High Plains Dermatology Center.
FAQs
Why do Amarillo patients choose High Plains Dermatology Center?
We’ve cared for Amarillo-area skin health since 1969, combining experienced dermatology providers with practical care for medical, surgical, and cosmetic skin concerns.
Can my family come to High Plains Dermatology Center?
Yes. We care for a wide range of skin concerns for patients across different ages and stages of life.
How do you help patients feel prepared before their appointment?
We encourage patients to bring insurance information, medication lists, skin concern details, and questions so our team can make the visit as efficient and helpful as possible.
What if I need care quickly?
We recommend calling our office directly. When available, we do our best to accommodate urgent skin concerns and same-day appointment needs.
Do I need a referral to be seen?
No, High Plains Dermatology Center does not require a referral for you to schedule an appointment.
What are the clinic’s hours of operation?
High Plains Dermatology Center is open Monday through Friday with varying office hours. The clinic is open Monday and Wednesday from 8:00 AM to 4:00 PM, Tuesday from 8:00 AM to 3:30 PM, Thursday from 8:00 AM to 3:00 PM, and Friday from 8:00 AM to 11:30 AM.
What cosmetic dermatology treatments are available?
The center offers a range of cosmetic treatments including Botox, dermal fillers, chemical peels, laser therapy, and microneedling.
How do I schedule an appointment at High Plains Dermatology Center?
Appointments can be scheduled by calling the clinic or through the online booking system on our website.
What services does High Plains Dermatology Center offer?
Services include medical dermatology, skin cancer screenings, surgical dermatology, cosmetic dermatology, and pediatric dermatology.
Do you treat skin cancer concerns?
Yes. Our team evaluates suspicious spots, performs skin exams, and provides treatment options for many common skin cancer and precancerous conditions.
What skin concerns do you commonly treat?
We help with acne, rashes, moles, lesions, eczema, psoriasis, warts, skin cancer screenings, and other medical dermatology needs.
What should I do if I have billing or insurance questions?
Our billing team is available to help explain insurance processing, balances, and payment questions so patients know what to expect.
How does High Plains Dermatology Center improve the patient experience?
We focus on clear communication, respectful care, and helping each patient understand their diagnosis, treatment options, and next steps.
What should I bring to my first visit?
Please bring any relevant medical records, a list of your current medications, and your insurance information to your first visit.
How can I contact High Plains Dermatology Center?
You can reach the clinic by phone at (555) 123-4567 or email at contact@highplainsderm.com.
Does High Plains Dermatology Center accept my insurance?
High Plains Dermatology Center accepts most major insurance plans. Please contact the clinic directly to verify your coverage.
Where is High Plains Dermatology Center located?
The center is located at 1234 Health Blvd, Suite 100, in the heart of the city convenient for easy access.
Does High Plains Dermatology Center offer teledermatology?
Yes, teledermatology services are available for consultations and follow-ups from the comfort of your home.
To schedule your first appointment, contact us today at 806-355-9866!