Give Your Skin The Care It Deserves
Dermatology Information for Your First Visit
At High Plains Dermatology Center in Amarillo, TX, our priority is giving you the highest-quality care possible. Patients from all over trust us to keep their skin, hair, and nails healthy and radiant. Call today for an appointment!
To make sure your visit goes as smoothly as possible, we encourage you to read these policies and fill out any necessary forms prior to your appointment.
Preparing For Your Appointment
In addition to our medical intake forms, we would like to remind you to bring or fax any pertinent medical records or recent tests to this appointment. We greatly appreciate your efforts!
- All patients should arrive 15 minutes before their appointment time.
- Please bring your current Insurance cards.
- All minors must be accompanied by a parent or legal guardian for their 1st appointment, with no exceptions. After their initial visit, you can discuss with their physician other options for future visits.
- If you are unable to keep your appointment, please call and cancel 24 hours in advance; otherwise, a $45 “no-show” fee will be charged.
Downloadable Forms
Our Office Policies
Insurance
You are responsible for providing High Plains Dermatology with the correct insurance information and obtaining any referrals required by their insurance company. Please bring your current insurance card to every visit.
You are responsible for responding promptly to requests from the insurance company to provide any additional information they may require. If this information is not provided and they do not pay us because of the delay, the account will become due and payable in full at that time. Contrary to common understanding, all procedures (e.g., freezing of warts, injections, skin biopsies) are considered surgical procedures by most insurance companies, so the fees for these services may apply to a separate surgical deductible, copayment or coinsurance. Skin tag removal is considered cosmetic and is not covered by insurance.
We accept most major insurance companies, including, but not limited to:
We only accept some of the Medicare replacement plans. We do not accept CHIPS and Medicaid. Please call the office or check your insurance website to see if we are in-network.
Pathology
We use Cockrell Dermatopathology and Alliance/Coastal Pathology to read all of our biopsy specimens. You will receive a separate bill for those services.
Please call:
Cockrell 800-309-0000 or Alliance/Coastal 214-420-6348
Payment
All co-payments and deductibles are due at the time of the office visit. Any remaining balance after the insurance has paid is the patient’s responsibility and is due upon receipt of the bill. If your account has a balance due, please pay that balance before an upcoming appointment.
Patients without insurance coverage should be prepared to pay their visit balance on the date of the visit. We accept cash, checks, Visa, Mastercard, Discover, and American Express.
Our office charges a $30 (plus tax) returned check fee.
Past due accounts are turned over to a collection agency.
We use New Horizon Billing Service. If you have a question about your bill, please call 806-355-9595.
Missed Appointments & Cancellations
For cancellations, please contact our office at least 24 hours prior to the scheduled appointment.
We reserve the right to charge a $45 fee for late cancellations and missed appointments, as well as a non-refundable $100 surgical deposit.
Medical Records
Medical records can be obtained by the patient or sent to another office with the completion of a written request. A $25 fee may be charged for these records.
HIPAA
All medical records are protected as required by law. Copies of our privacy policy are available at the office.
Prescriptions
Please bring a list of all medications you are taking (including prescription topical creams and over-the-counter creams or medicines) to each visit. If a three-month supply is required, please inform the physician before they write the prescription. If you need a refill, please contact your pharmacy first and allow 48 hours for all refill requests.
Treatment of Minors
Minor patients must be accompanied by a parent or legal guardian (proper documentation must be presented)for their initial visit to review treatment options and to consent to the treatment care plan.
After a minor patient’s first visit, you can discuss with their physician other options for future appointments. If you designate a friend or family member to bring the minor patient after the initial visit, you will need to fill out our Minor Consent Form.
To schedule your first appointment, contact us today at 806-355-9866!